Privacy Policy for descent-freespace.com
1. Introduction
At Descent Freespace, accessible via descent-freespace.com, we are committed to upholding the highest standards of privacy and data protection. We recognize the trust our users place in us and are dedicated to safeguarding the personal information we collect and process. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope and Data Controller Role
This Privacy Policy applies to all users of descent-freespace.com and outlines how we handle personal data collected through the website or via communication with our services. For the purposes of the GDPR, Descent Freespace is the “data controller” responsible for determining the purposes and means of processing your personal data. For California residents, we act as the “business” under the CCPA.
3. Categories of Data Processed
We collect and process the following categories of personal data:
a) Usage Data:
This includes data regarding how you access and interact with descent-freespace.com, such as IP addresses, browser types, operating system, device identifiers, page views, duration of sessions, and referral sources.
b) Account Data:
Personal details you provide to create an account or interact with our services, including full name, billing and shipping addresses, email address, and phone number.
c) Profile Data:
Information related to your profile preferences, previous purchases, interests, site behavior, and actions taken on the platform.
d) Communication Data:
Records of communications you have with us, including support queries, emails to [email protected], submitted forms, and chat histories.
e) Technical Data:
System-specific information from your devices such as hardware model, operating system version, browser configurations, language preferences, and access times.
f) Transaction Data:
Information concerning your purchases on our platform, including payment details (processed through secure third parties), transaction history, delivery instructions, and order confirmations.
g) Preference Data:
Marketing communication preferences, newsletter subscriptions, advertisement interaction, and product interest indicators.
4. Legal Bases for Processing
We process your personal data in accordance with the following legal bases under the GDPR:
– Consent: Where you have explicitly consented to the collection and use of your data, such as subscribing to our newsletter or agreeing to receive promotional materials.
– Contractual Necessity: Where data processing is necessary for the performance of a contract (e.g., fulfilling orders or providing customer support).
– Legal Obligation: Where we are legally required to process your data (e.g., tax records or compliance with consumer protection laws).
– Legitimate Interests: Where processing is necessary for our legitimate interests, and these interests are not outweighed by your data protection rights (e.g., website security, analytics, or service improvements).
Under the CCPA, we may collect, use, or disclose personal information for “business purposes” and do not sell your personal information in exchange for monetary value.
5. Your Rights
Subject to applicable law, you have the following rights with respect to your personal data:
– Right of Access: You may request confirmation as to whether we process your personal data and gain access to that data.
– Right to Rectification: You may request the correction of inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your personal data, subject to certain legal exceptions.
– Right to Restrict Processing: You may request that we limit the processing of your personal data under specific circumstances.
– Right to Data Portability: You may receive your personal data, in a structured, commonly used and machine-readable format, and transmit it to another controller.
– Right to Object: You may object at any time to data processing based on legitimate interest or direct marketing.
– Right to Non-Discrimination: Under the CCPA, you have the right not to receive discriminatory treatment for exercising any of your data rights.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We employ comprehensive technical and organizational security measures to protect your personal information:
– Encryption of data at rest and in transit
– Multi-factor authentication for system access
– Regular data backups and secure storage
– Limited access to data based on roles and responsibilities
– Staff training on data protection policies and incident response
Despite our efforts, no transmission over the internet is entirely secure. We encourage users to take their own precautions, including using strong passwords and securing their devices.
7. International Transfers
Some personal data may be transferred and processed outside your jurisdiction, including to countries not deemed to have equivalent data protection laws. In such cases, we implement safeguards such as:
– Standard Contractual Clauses approved by the European Commission
– Binding Corporate Rules (where applicable)
– Adherence to Privacy Shield frameworks (where applicable)
We ensure that all third-party processors maintain adequate protection of your data in line with the GDPR and CCPA requirements.
8. Data Retention
We retain your personal data only as long as is necessary for the purposes outlined in this Privacy Policy. Retention periods vary by category:
– Usage and Technical Data: Up to 12 months for analytics and security
– Account and Profile Data: As long as your account remains active, and for up to 7 years afterward to comply with legal obligations
– Communication Data: Retained for 3 years post-interaction
– Transaction Data: Retained for 7 years for accounting and audit purposes
– Preference and Marketing Data: Retained until you opt-out or withdraw consent
Data may be retained longer where legally required.
9. Cookie Policy
We use cookies and similar technologies on descent-freespace.com to enhance user experience. These include:
– Essential Cookies: Necessary for core functionality such as account login, basket items, and session management
– Functional Cookies: Improve performance by remembering your settings and preferences
– Analytics Cookies: Provide anonymized statistical information on usage patterns (e.g., Google Analytics)
– Performance Cookies: Monitor system performance and error tracking to improve site stability
10. Cookie Management and Compliance
You are entitled to control how cookies are used on your device. Upon visiting our website, you are presented with a cookie consent banner to set preferences. You can change or withdraw consent at any time using the cookie settings tool or through browser configuration. We comply with GDPR and CCPA cookie consent and transparency requirements, including “Do Not Sell My Personal Information” compliance tools for California residents.
11. Children’s Privacy
The services offered on descent-freespace.com are not directed to, and we do not knowingly collect personal data from, individuals under the age of 13. If we become aware that a child under 13 has provided personal data, we will take steps to delete such information promptly. If you believe we have collected this information in error, please notify us at [email protected].
12. Policy Updates & Notifications
We reserve the right to modify or update this Privacy Policy at our discretion. Any changes will be posted on this page, and where material, we will notify you by reasonable means such as email or message prompts upon login. Continued use of descent-freespace.com following an update constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Descent Freespace is committed to full compliance with GDPR, CCPA, and other relevant privacy frameworks. Please reach out should you have any concerns regarding how your personal data is treated.